Do you have a physical store?
We don't have a physical store at the moment. We sell exclusively online.
Are all your brands from Spain?
Yes, all our brands are from Spain. We carry some of our brands exclusively for the U.S.
I am not sure what size I need. Can you help?
Spanish brands run small. We always recommend sizing up. If you are still in doubt, please reach out — we are happy to help!
Are clothes handwash only?
No, most of our clothes are made of cotton and machine washable.
Do you offer personal shopping services?
We do! Just reach out to us — we’ll be happy to answer your questions and help you make the best choice.
Which payment options do you accept?
All major credit cards, Apple Pay, Google Pay, PayPal, Shop Pay, and Zelle.
What are your shipping costs?
We offer free standard shipping on domestic orders of $80 or more.
For domestic orders below $80, we offer the following flat rates:
- Economy (5 to 8 business days) - $5
- Standard (3 to 4 business days) - $8
- Express (1 to 2 business days) - $15
Do you offer free shipping?
We offer free standard shipping on domestic orders of $80 or more.
Do you ship internationally?
We currently ship only in the U.S. and Puerto Rico.
Can I track my order?
Yes, once your order ships, you will receive a confirmation email with a tracking number.
Do you offer local pickup and delivery?
Yes, we offer local pickup upon availability and Uber delivery in the Miami area.
What are your processing times?
2–3 business days.
Are tariffs included in the price?
Yes, all tariffs are included in the price, except for local taxes, which are calculated at checkout along with shipping fees.
Do you offer refunds?
Yes, we offer free returns and refunds within 30 days of the delivery date.
How do returns work?
If you are not satisfied with your order, please email us at piopiochildren@gmail.com to initiate your return within 30 days of receiving your order. We will email you a return label. Once the items are received and inspected, we will exchange them or issue a refund.
To be eligible for return, items must be unused, unwashed, and with tags attached. Shoes must be unworn and in their original box. Returns that do not meet these requirements will not be accepted.
Do you cover return costs?
Yes, we offer free returns.
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