Terms & Conditions

PioPio Kids INC. Terms & Conditions

Returns Policy

If for any reason you are not happy with your purchase, we will be happy to offer you exchange credit within 15 calendar days from the date of arrival – please note returns shipped after 15 days will not be accepted. We do not offer refunds.

Please notify us that you would like to return your merchandise as soon as possible by sending us an email at piopiochildren@gmail.com, including the original receipt or proof of purchase. Once your return has been approved, please ship your package to the following address using a trackable method:

Pio Pio Kids

Dadeland Mall

7535 N. Kendall Dr.

Miami, FL 33166

Once returned items have been received we will issue store credit so you may make a new purchase. Store credit will expire within 30 days.

Items may only be returned once – replaced items may not be returned.

Shipping fees are not included, customers are responsible for return shipping costs.

Please make sure your items are returned in their original condition and are unused, unwashed and with tags attached. Shoes must be in their original box. Returns that do not meet these conditions will not be accepted.

All sale items are final sale and cannot be returned.

Pio Pio Kids is not responsible for lost or stolen packages.

For more information or our returns policy or returns instructions, please contact us at piopiochildren@gmail.com.

Shipping Policy

We strive to fulfill your orders as soon as possible. Please allow 3-5 business days for your order to ship.

Placed orders cannot be cancelled.

We offer free shipping for orders over $100.

Pio Pio Kids is not responsible for lost or stolen packages.

For international packages, all applicable duties and customs fees are the responsibility of the customer.

Billing

We accept the following payment methods: American Express, ApplePay, Discover, Google Pay, Mastercard, PayPal, Visa